Can we Help the Bots? Towards an Evaluation of their Performance and the Creation of Human Enhanced Artifact for Emotions De-escalation

Date
2022-01-04
Authors
Palese, Biagio
Pickard, Matthew
Bartosiak, Marcin
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We propose a hybrid intelligence socio-technical artifact that identifies a threshold where the chatbot requires human intervention in order to continue to perform at an appropriate level to achieve the pre-defined objective of the system. We leverage the Yield Shift Theory of Satisfaction, the Intervention Theory and the Nudge Theory to develop meta requirements and design principles for this system. We discuss the first iteration of implementation and evaluation of the artifact components.
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Collaboration with Intelligent Systems: Machines as Teammates, design science research, human-chatbot interaction, hybrid intelligence, intervention theory, yield-shift theory of satisfaction
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10 pages
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Proceedings of the 55th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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