Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/58879| Author(s): | Teixeira, Jorge Daniel Grenha |
| Title: | Understanding the customer experience for service design |
| Issue Date: | 2010 |
| Date: | 2010 |
| Description: | Tese de mestrado. Engenharia de Serviços e Gestão. Faculdade de Engenharia. Universidade do Porto. 2010 |
| Subject: | Caracterização de clientes Desenho de serviços |
| Other Identifiers: | oai:digitool.fe.up.pt:233023 |
| URI: | http://hdl.handle.net/10216/58879 |
| Related Information: | Versãodefinitiva |
| Document Type: | Dissertação |
| Rights: | openAccess |
| Appears in Collections: | FEUP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 000145327.pdf | 4.69 MB | Adobe PDF |  View/Open |
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