Aceitação e usabilidade das tecnologias de informação e comunicação na saúde - Portal do Utente
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2016-05-23
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Neste estudo apresentamos uma revisão da literatura sobre a aceitação e uso dos serviços de e-Saúde. A aceitação e o uso das TIC em contextos organizacionais tem vindo a ser estudada há mais de três décadas, porém o interesse desta problemática voltada para as TIC em saúde é recente, havendo ainda neste contexto algumas dúvidas sobre os processos envolvidos na aceitação e uso pelos utilizadores. Assim, com este estudo pretendemos analisar os modelos teóricos, os métodos e as técnicas que estão a ser utilizados nos estudos.
A pesquisa foi efetuada na base de dados Web of Science, com limitação temporal entre 2004 e 2014. A amostra foi constituída por dez estudos que preencheram os critérios de inclusão. A partir da análise da amostra, apresentamos o aspeto geral da literatura e mostramos o percurso das investigações sobre a aceitação das TIC em e-Saúde. Concluímos que, nos estudos examinados por nós, o modelo mais utilizado é o TAM (Technology Acceptance Model), ou seja, o modelo de aceitação de tecnologia.
A investigação dos fatores que influenciam os indivíduos na aceitação de uma determinada tecnologia tem vindo a aumentar; mas destaca-se a necessidade de estudos que se interessem explicitamente pela explicação e análise da relação entre os fatores tecnológicos e humanos envolvidos na aceitação dos serviços de e-Saúde, com vista à previsão da demanda desses serviços.
In this study we reviewed the literature about the acceptance and utilization of e-Health services. The acceptance and utilization of Informational Technologies (ITs) in organizational contexts has been studied for more than three decades, but the analysis of IT usage in the health domain is still very recent. This fact explains why there are still some doubts regarding the processes that are present in their acceptance and usage by health clients. Therefore, this study aims to analyze the theoretical models, the methods, and the techniques that are being used in this kind of studies. Our research used the Web of Science database, and was limited to studies published in the period between 2004-2014. We identified ten studies that complied with all inclusion criteria, and that constituted our study sample. After the analysis of the sample, we describe the general characteristics of the literature, and how the studies pertaining to the subject of the IT acceptance in e-Heath evolved. In the studies examined here, the most used model was the TAM (Technology Acceptance Model), i.e., the acceptance of technology model Understanding the factors that influence how people accept a certain technology has been a subject of growing relevance for research. But there is a specific demand for studies that deal with the explanation and analysis of the relationship between the technological and human factors involved in the acceptance of e-Health services, in order to preview the demand for theses services.
In this study we reviewed the literature about the acceptance and utilization of e-Health services. The acceptance and utilization of Informational Technologies (ITs) in organizational contexts has been studied for more than three decades, but the analysis of IT usage in the health domain is still very recent. This fact explains why there are still some doubts regarding the processes that are present in their acceptance and usage by health clients. Therefore, this study aims to analyze the theoretical models, the methods, and the techniques that are being used in this kind of studies. Our research used the Web of Science database, and was limited to studies published in the period between 2004-2014. We identified ten studies that complied with all inclusion criteria, and that constituted our study sample. After the analysis of the sample, we describe the general characteristics of the literature, and how the studies pertaining to the subject of the IT acceptance in e-Heath evolved. In the studies examined here, the most used model was the TAM (Technology Acceptance Model), i.e., the acceptance of technology model Understanding the factors that influence how people accept a certain technology has been a subject of growing relevance for research. But there is a specific demand for studies that deal with the explanation and analysis of the relationship between the technological and human factors involved in the acceptance of e-Health services, in order to preview the demand for theses services.
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Dissertação de Mestrado em Psicologia Clínica
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Psicologia clínica , Tecnologias da informação e comunicação , Modelos de aceitação , e-Saúde