Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10362/19357
Título: | The impact of politics in a call center: a moderated mediation of burnout, job commitment and justice sensativity. |
Autor: | Santos, Ana Sofia Ferro dos |
Orientador: | Story, Joana |
Palavras-chave: | Affective commitment Perceived organizational politics Burnout Justice sensitivity |
Data de Defesa: | Mai-2016 |
Resumo: | This work aims to study the effect of Perceived Organizational Politics on Affective Commitment and the mediating and moderating processes through which this relationship occurs. Based on a sample of Call Center workers it was tested whether Burnout mediated the relationship between Perceived Organizational Politics (POP) and Affective Commitment. Results showed that Burnout does mediate that relationship. It was also studied whether Justice Sensitivity (JS) moderates the mediated relationship such that this relationship is stronger when JS is higher. This moderator effect was confirmed. However, this moderator effect wasn’t found to strengthen the relationship between POP and Affective Commitment through Burnout. |
URI: | http://hdl.handle.net/10362/19357 |
Designação: | A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economicsomics. |
Aparece nas colecções: | NSBE: Nova SBE - MA Dissertations |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Santos_2016.pdf | 323,1 kB | Adobe PDF | Ver/Abrir |
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