Análise da qualidade da gestão do atendimento no Programa Brasil Sorridente no Hospital Universitário João de Barros Barreto, na Cidade de Belém-Pa
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2015
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Este estudo teve como objetivo geral analisar a qualidade da gestão do atendimento no Programa Brasil Sorridente, no Hospital Universitário João Barros Barreto (HJBB), na cidade de Belém-Pa. Adicionalmente, os objetivos específicos foram definir o perfil socioeconômico clientes dos atendidos; Estabelecer o grau de satisfação do atendimento; Analisar com gestor, colaboradores e usuários veem a gestão e verificar acessibilidade para o tratamento. A pesquisa foi realizada por meio de um Estudo de Caso, do tipo exploratório. A coletas dos dados se deu pela utilização de questionários auto-aplicativos. A amostra foi composta por usuários presentes na sala de espera e que tivessem sido atendidos a procedimentos clínicos ao menos uma vez, totalizando 100 usuários, 1 gestor e 12 dentistas que trabalham no Centro de Especialidades Odontológicas (CEO) - HJBB. As análises de dados foram tratadas estatisticamente através do Pacote Estatístico SPSS 19.0, e na analítica o teste do Qui-quadrado. Conclui-se que o estudo é de extrema importância para melhoria da gestão da qualidade de atendimento CEO – HJBB.
This present study aims to analyze the quality of care of health policy management, Smiling Brazil, at the University Hospital João Barros Barreto, in Belém-Pa. The assessment of quality in health services is an important step in the planning and management of services to define the essential requirements of dental care based on the needs of users. The survey was conducted through a case study; in order to obtain an exploratory analysis. The research drew on data obtained by aggregation of previously validated questionnaires. A questionnaires sample consisted of users present in the waiting room and they were subjected to clinical procedures at least once, totaling 50 users, 1 officer and 16 dentists working in the Center for Dental Specialties (CEO) of the University Hospital João de Barros Barreto (HJBB). Data analysis were plotted in Microsoft Excel spreadsheets generating graphics that were analyzed and discussed as search results. It is concluded that the aforementioned results are of great relevance to the Oral Health program developed by HUJBB.
This present study aims to analyze the quality of care of health policy management, Smiling Brazil, at the University Hospital João Barros Barreto, in Belém-Pa. The assessment of quality in health services is an important step in the planning and management of services to define the essential requirements of dental care based on the needs of users. The survey was conducted through a case study; in order to obtain an exploratory analysis. The research drew on data obtained by aggregation of previously validated questionnaires. A questionnaires sample consisted of users present in the waiting room and they were subjected to clinical procedures at least once, totaling 50 users, 1 officer and 16 dentists working in the Center for Dental Specialties (CEO) of the University Hospital João de Barros Barreto (HJBB). Data analysis were plotted in Microsoft Excel spreadsheets generating graphics that were analyzed and discussed as search results. It is concluded that the aforementioned results are of great relevance to the Oral Health program developed by HUJBB.
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Orientação: Ricardo Figueiredo Pinto; co-orientação: Maria Isabel Alves
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MESTRADO EM GESTÃO DE EMPRESAS, GESTÃO, GESTÃO DE EMPRESAS, GESTÃO DA QUALIDADE, GESTÃO DA SAÚDE, SAÚDE ORAL, ESTUDOS DE CASO, BRASIL, BELÉM, MANAGEMENT, BUSINESS MANAGEMENT, QUALITY MANAGEMENT, HEALTH MANAGEMENT, ORAL HEALTH, CASE STUDIES, BRAZIL, BELÉM