What facilitates and constrains value co-creation in online communities: A sociomateriality perspective

Priharsari, D; Abedin, B

What facilitates and constrains value co-creation in online communities: A sociomateriality perspective

Priharsari, D Abedin, B

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Publisher:: ELSEVIER
Publication Type:: Journal Article
Citation:: Information and Management, 2021, 58, (6)
Issue Date:: 2021-09-01

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Field	Value	Language
dc.contributor.author	Priharsari, D
dc.contributor.author	Abedin, B https://orcid.org/0000-0002-3426-443X
dc.date.accessioned	2021-11-21T03:11:06Z
dc.date.available	2021-11-21T03:11:06Z
dc.date.issued	2021-09-01
dc.identifier.citation	Information and Management, 2021, 58, (6)
dc.identifier.issn	0378-7206
dc.identifier.issn	1872-7530
dc.identifier.uri	http://hdl.handle.net/10453/151763
dc.description.abstract	We investigated factors that facilitate and constrain value co-creation in organization-sponsored online communities. We drew on sociomateriality and analyzed 28,000 online posts and 26 interviews from two Indonesian online communities. Results revealed new facilitators and constraints, including transparency, participatory leadership, content quality, social hierarchy, sense of community, flexibility, and privacy. All facilitators and constraints were associated with four actors: individual participants, organization, technology, and sociality. Findings showed that any factor could act as a constraint or a facilitator depending on the community, individual perceptions, and other circumstances, and that a dynamic tension exists between facilitators and constraints in online communities.
dc.language	English
dc.publisher	ELSEVIER
dc.relation.ispartof	Information and Management
dc.relation.isbasedon	10.1016/j.im.2021.103433
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	0806 Information Systems, 1503 Business and Management
dc.subject.classification	Information Systems
dc.title	What facilitates and constrains value co-creation in online communities: A sociomateriality perspective
dc.type	Journal Article
utslib.citation.volume	58
utslib.for	0806 Information Systems
utslib.for	1503 Business and Management
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Strength - PERSWADE - Centre on Persuasive Systems for Wise Adaptive Living
utslib.copyright.status	closed_access	*
dc.date.updated	2021-11-21T03:11:04Z
pubs.issue	6
pubs.publication-status	Published
pubs.volume	58
utslib.citation.issue	6

Abstract:

We investigated factors that facilitate and constrain value co-creation in organization-sponsored online communities. We drew on sociomateriality and analyzed 28,000 online posts and 26 interviews from two Indonesian online communities. Results revealed new facilitators and constraints, including transparency, participatory leadership, content quality, social hierarchy, sense of community, flexibility, and privacy. All facilitators and constraints were associated with four actors: individual participants, organization, technology, and sociality. Findings showed that any factor could act as a constraint or a facilitator depending on the community, individual perceptions, and other circumstances, and that a dynamic tension exists between facilitators and constraints in online communities.

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http://hdl.handle.net/10453/151763