As a study destination Australian universities operate in a competitive international market for full fee paying international students. In order to be successful it is vital that universities, like any other business, address issues of customer satisfaction. Using the expectations/perceptions paradigm this study examines the gap between pre-choice expectations and post-choice perceptions and the resulting satisfaction levels of international postgraduate students from four Asian countries studying in Victorian universities. The study concludes that although the students, in general, appear to be relatively satisfied with the university as a study destination, students' perceptions remained far below expectations across all factors and variables investigated. The study also found that there were significant variances in the expectations and perceptions among students from different countries, suggesting that the impact of culture on the decision-making behaviour of students requires further investigation.
History
Event
Australian and New Zealand Marketing Academy. Conference (2001 : Auckland, New Zealand)
Pagination
1 - 7
Publisher
ANZMAC
Location
Auckland, New Zealand
Place of publication
Dunedin, N.Z.
Start date
2001-12-01
End date
2001-12-05
ISBN-13
9780473082062
ISBN-10
0473082063
Language
eng
Notes
Reproduced with the specific permission of the copyright owner.
Publication classification
E1.1 Full written paper - refereed; E Conference publication
Copyright notice
2001, ANZMAC
Editor/Contributor(s)
S Chetty, B Collins
Title of proceedings
ANZMAC 2001 : Bridging marketing theory and practice, conference proceedings