Adoption of business analytics and impact on performance: a qualitative study in retail
Name:
r ramanathan Adoption of business ...
Size:
775.4Kb
Format:
PDF
Description:
author's version
Abstract
This paper describes a qualitative study aimed at understanding issues faced by retail firms when they start a project of implementing Business Analytics (BA) and understanding the impact of BA implementation on business performance. Our study is informed by prior literature and the theoretical perspectives of the Technology-Organisation-Environment (TOE) framework but is not constrained by this theory. Using case studies of nine retailers in the UK, we have found support for the link between TOE elements and adoption. In addition, we have identified more interesting involvement of additional factors in ensuring how firms could maximise benefit derived from BA and traditional TOE factors that potentially could have additional impacts different from the ones. For example, there appears a link between adoption of BA and business performance (including performance in terms of environmental sustainability), and this link is moderated by the level of BA adoption, IT integration and trust.Citation
Ramanathan R, Philpott E, Duan Y, Cao G (2017) 'Adoption of business analytics and impact on performance: a qualitative study in retail', Production Planning and Control 28 (11-12) 985-998Publisher
Taylor & FrancisJournal
Production Planning and ControlAdditional Links
https://www.tandfonline.com/doi/abs/10.1080/09537287.2017.1336800Type
ArticleLanguage
enISSN
0953-7287ae974a485f413a2113503eed53cd6c53
10.1080/09537287.2017.1336800
Scopus Count
Collections
The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as Green - can archive pre-print and post-print or publisher's version/PDF