Improvement of interpersonal relations and job satisfaction of nurses of specialized care through knowledge and use of relational skills
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Yolanda Lapena, PhD, RN, BA; Pablo Salas-Medina, RN, BA; Victor Manuel Gonzalez-Chorda, RN, BA; Maria Loreto Macia-Soler, PhD; Desiree Mena-Tudela, RN, BA; Cibanal Juan Luis, PhD, Cathedratic; Maria Isabel Orts-Cortes, PhD
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Session presented on: Friday, July 26, 2013:
Purpose: It is necessary to maintain cordial relationships in the workplace, through a correct knowledge and use of communicative-relational skills developed by members of the health team, generators of job satisfaction. General objetive: Knowing how the communicative interaction between professional nurses within the different units of the hospital is, about the characteristics of interpersonal communicative interaction, skills that professionals develop in their labour relations and the difficulties faced in this process.
Methods: Descriptive research based on qualitative collection methods and data analysis, in a sample of 21 nurses working in different inpatient units.
Results: Most of the professionals clearly express their messages at the level of content, feeling and demand, as well as taking care of the relationship with their partner in developing an assertive communication. It happens to professionals that, in most of the cases, they look for a culprit when they have a particular problem, showing that they are not able to improve relations through the correct use of 'I messages'. Also, we find an absence of active listening ability: feedback in relations, and that the empathetic attitude manifests itself only on occasions.
Conclusion: The relational encounter of nurses with the other members of the health team, is characterized by an important emotional load that generates different feelings depending on the skills developed by each one in the relationship. Nurses demonstrate how complicated it is for them to broadcast messages to the three levels (content, feeling and demand), in addition to caring for the relationship with theirs partners. We find in the stories difficulties in the use of 'I messages' and also in the management of nonverbal communication with colleagues, as well as an absence in those messages of the skills of active listening (feedback, empathy, etc.)
24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository.
Type | Presentation |
Acquisition | Proxy-submission |
Review Type | Abstract Review Only: Reviewed by Event Host |
Format | Text-based Document |
Evidence Level | N/A |
Research Approach | N/A |
Keywords | Interpersonal Relations; Nursing; Feedback |
Name | 24th International Nursing Research Congress |
Host | Sigma Theta Tau International |
Location | Prague, Czech Republic |
Date | 2013 |
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