Our application team was struggling. We had good people and the desire to create good software, but the library as an organization did not yet have experience with software development processes. Work halted. Team members felt unfulfilled. The once moderately competent developer felt frustrated, ashamed, helpless, and incompetent. Then, miraculously, a director with experience in software project management and an experienced and talented systems administrator were hired and began to work with the team. People in the group developed a sense of teamwork that they had not experienced in their entire time at the library. Now we are happy, excited, and energetic. We hope that you will appreciate our “feel-good” testimony of how excellent people and appropriate processes transformed an unhealthy work environment into a fit and happy team.