The travel assistence in the new EU directive n. 2302/2015 of the European Parliament and of the Council

The European Union has joined to the debate about all-inclusive package travel. By July 1st, 2018, in fact, all the Community Member States have to adapt their provisions to the Directive (EU) No. 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, which is going to abrogate the 1990’s rules. As the result of the increasing awareness of the EU of the needs of protection that travellers have, the new rules not only update the terms of the liability of operators and retailers, but also strengthten the duty of information, even by a set of standard forms ready to use.The Directive (EU) No. 2015/2302 gets some news in the subject of traveller's assistance too, a matter that the previous legislation substantially relied on the premise that the the organizer and/or the retailer shall be required to give prompt assistance to a consumer in case of damage resulting from the failure to perform or the improper performance of the contract, unless such failure to perform or improper performance is attributable neither to any fault of them nor to that of another supplier of services.