2016-10-01
The role of status and leadership style in sales contests: A natural field experiment
Publication
Publication
Journal of Business Research , Volume 69 - Issue 10 p. 4112- 4120
This paper addresses the question whether status alone, as compared to a combined financial/status incentive, is strong enough to motivate team members taking part in a retail sales contest to sell more goods to customers. Using a two-phase natural field experiment, we studied the impact of a sales contest on actual sales growth in 102 discount stores. The first experimental phase included a financial/status reward and status-only condition; the second experimental phase included financial/status reward, status-only, and control conditions. Compared to the control condition, the status-only condition had a significant effect on sales volume. Store managers' leadership style, however, was found to have a moderating effect. Greater sales growth resulted in the financial/status reward condition when store managers had a transformational leadership style.
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doi.org/10.1016/j.jbusres.2016.03.040, hdl.handle.net/1765/90256 | |
ERIM Top-Core Articles | |
Journal of Business Research | |
Organisation | Erasmus School of Economics |
Verbeke, W., Bagozzi, R., & Belschak, F. (2016). The role of status and leadership style in sales contests: A natural field experiment. Journal of Business Research, 69(10), 4112–4120. doi:10.1016/j.jbusres.2016.03.040 |