Avaliação da resiliência de sistemas de informação

Abstract

Over the past years information systems have become one of the fundamental components of business organizations. Nowadays, almost no organization can survive without having an information system implemented that aids to fulfill the organizations’ objectives. The use of information systems is associated with the use of technological tools, and the growing need to integrate business processes and technology. Those processes are generally supported by information technology as well as users and both constitute the information system of an organization.Given the importance of information systems an tecnology for businesses, it is important that organizations can foresee what incidents could happen and if they happen, they should be able to respond to any accident or incident to avoid major harm within the information systems and hence to the operations of the organization. Thus, it is extremely important that the information systems of organizations be resilient. To verify if an information system is resilient or not, it is important to define metrics to evaluate it. Therefore, this work in progress aims to develop and validate an instrument to measure the resilience of information systems. The creation of this instrument will enable organizations to diagnose their information systems resilience capability, to assist in the design of improvement programs of that capability and to verify the effectiveness of those programs.