Title:
Training for Service
Training for Service
Author(s)
McGlynn, Megan
Arab, Sanam
Griffes, Stephen
Arab, Sanam
Griffes, Stephen
Advisor(s)
Editor(s)
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Abstract
Customer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how to create workshops and online training programs.
Sponsor
Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library
Date Issued
2012-11
Extent
Resource Type
Text
Resource Subtype
Proceedings