Caracterización de los modelos de autoevaluación implementados por las Instituciones de salud acreditadas en el distrito de Barranquilla 2017-2018
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Fecha
2018
Autores
Aristizabal Charris, Joexy
Arrieta Aragón, Yirina
Otero Llanos, Natalia
Rico Gutierrez, Lauren
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Importancia De La Investigación: La importancia social de la investigación es el aporte de nuevos conocimientos a los actores, comunidad académica y prestadores de servicios de salud, sobre la organización del talento humano que posibilite la acreditación en salud teniendo como propósito esencial la seguridad del paciente y la humanización del servicio. Objetivo: Caracterizar los modelos de autoevaluación del estándar de Gerencia del Talento Humano en las instituciones de salud del Distrito de Barranquilla para la Acreditación en Salud. Procedimientos Básicos: El tipo de estudio empleado en la investigación es descriptivo transversal, permitió abordar el objeto de estudio de la investigación haciendo un corte en el año 2018, como tiempo determinado para la descripción de las variables centrales de los modelos de autoevaluación para la acreditación en salud de las IPS con este sello de calidad en la prestación de los servicios.
Resultados: Los aspectos más importantes relacionados con el proceso de planeación del talento humano en los requisitos de cargos del aspirante que consideran importante las IPS Acreditadas son los valores como la responsabilidad y la lealtad, además la necesidad de capacidad instalada por servicios. La plataforma estratégica institucional, es decir misión, visión, valores, humanización, buen trato, son tema de capacitación, socialización, inducciones y reinducciones del Talento Humano. Existe consenso en las IPS acreditadas en que el tiempo es fundamental para la implementación de todas las actividades de autoevaluación y plan de mejoramiento. El seguimiento al paciente trazador es la estrategia que fundamenta la metodología de la autoevaluación de los estándares de Gerencia del Talento Humano, el enfoque es la humanización de servicios y el buen trato al cliente asistencial y al cliente interno CONCLUSIONES: La autoevaluación de los estándares de acreditación permite tener instituciones con mejores programas de seguridad del paciente, lo cual trasciende en mejores servicios, percepción de satisfacción del cliente asistencial y del cliente interno
El empoderamiento de los equipos que lideran los procesos de evaluación interna y planes de mejoramiento, es un factor fundamental que permite a la alta dirección cumplir el objetivo de lograr la eficiencia institucional y trabajar con altos estándares de calidad.
La sistematización y estandarización de la evaluación de indicadores de calidad se lleva a cabo de forma dispendiosa a través de herramientas básicas de hojas de Excel y registros de seguimiento al no existir una tecnología más avanzada de sistemas de información adaptada al Sistema de Garantía de la Calidad en Salud.
Importance of the research: The social importance of the research is the contribution of new knowledge to the actors, academic community and health service providers, about the organization of human talent that enables accreditation in health taking in to account the essential purpose the patient’s security and the humanization of the service. Objective: Characterize the self-evaluation models of the Human Resources Management in health institutions in the District of Barranquilla for the health accreditation. Basic Procedures: The method of research used in the investigation is transversal descriptive, it allowed to take on the research subject making a cut at the year 2018, as the determined time to describe the central variables of the self-evaluation models for the health IPS accreditation with this seal of quality in the provision of services. Results: The most important aspects related with the planning process of the human talent in the requirements for the appointment of the aspirant that the accredited IPS considers important are values like responsibility and loyalty, also the need of capacity installed for the services. The institutional strategic platform, that is to say, vision, values, humanization, good treatment, are themes of capacitation, socialization, induction and reinductions of Human Talent. There is a consensus in the accredited IPS in which the time is fundamental for the implementation of all activities of self-evaluation and plans of improvement. The tracing to the tracer patient is the strategy that fundaments the methodology of self-evaluation of the Human Talent Management standards, the focus is the humanization of services and good treatment to the assistant client and internal client. CONCLUSIONES: The self-evaluation of the Accreditation standards allows having institutions with better patient security programs, which transcends into better services, assistant and internal client satisfaction perception. The empowering of the teams that lead the process of internal evaluation and plans of improvement, is a fundamental factor that allows the high directives to accomplish the objective of achieving the institutional efficacy and working with high quality standards. The systematization and standardization of the evaluation of quality indicator is carried out in a wasteful way through basic tools of Excel sheets and following registries because there is no better technology in the system of adapting information to the system of Health Quality Guarantee.
Importance of the research: The social importance of the research is the contribution of new knowledge to the actors, academic community and health service providers, about the organization of human talent that enables accreditation in health taking in to account the essential purpose the patient’s security and the humanization of the service. Objective: Characterize the self-evaluation models of the Human Resources Management in health institutions in the District of Barranquilla for the health accreditation. Basic Procedures: The method of research used in the investigation is transversal descriptive, it allowed to take on the research subject making a cut at the year 2018, as the determined time to describe the central variables of the self-evaluation models for the health IPS accreditation with this seal of quality in the provision of services. Results: The most important aspects related with the planning process of the human talent in the requirements for the appointment of the aspirant that the accredited IPS considers important are values like responsibility and loyalty, also the need of capacity installed for the services. The institutional strategic platform, that is to say, vision, values, humanization, good treatment, are themes of capacitation, socialization, induction and reinductions of Human Talent. There is a consensus in the accredited IPS in which the time is fundamental for the implementation of all activities of self-evaluation and plans of improvement. The tracing to the tracer patient is the strategy that fundaments the methodology of self-evaluation of the Human Talent Management standards, the focus is the humanization of services and good treatment to the assistant client and internal client. CONCLUSIONES: The self-evaluation of the Accreditation standards allows having institutions with better patient security programs, which transcends into better services, assistant and internal client satisfaction perception. The empowering of the teams that lead the process of internal evaluation and plans of improvement, is a fundamental factor that allows the high directives to accomplish the objective of achieving the institutional efficacy and working with high quality standards. The systematization and standardization of the evaluation of quality indicator is carried out in a wasteful way through basic tools of Excel sheets and following registries because there is no better technology in the system of adapting information to the system of Health Quality Guarantee.
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Palabras clave
Acreditación, Talento Humano, Estándares de Gerencia, Autoevaluación, Accreditation, Human Talent, Self-evaluation Management Standards