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Total Quality Management: Analysis, Evaluation and Implementation Within ACRV Project TeamsTotal quality management (TQM) is a cooperative form of doing business that relies on the talents of everyone in an organization to continually improve quality and productivity, using teams and an assortment of statistical and measurement tools. The Assured Crew Return Vehicle (ACRV) Project Office was identified as an excellent project in which to demonstrate the applications and benefits of TQM processes. As the ACRV Program moves through its various stages of development, it is vital that effectiveness and efficiency be maintained in order to provide the Space Station Freedom (SSF) crew an affordable, on-time assured return to Earth. A critical factor for the success of the ACRV is attaining the maximum benefit from the resources applied to the program. Through a series of four tutorials on various quality improvement techniques, and numerous one-on-one sessions during the SSF's 10-week term in the project office, results were obtained which are aiding the ACRV Office in implementing a disciplined, ongoing process for generating fundamental decisions and actions that shape and guide the organization. Significant advances were made in improving the processes for two particular groups - the correspondence distribution team and the WATER Test team. Numerous people from across JSC were a part of the various team activities including engineering, man systems, and safety. The work also included significant interaction with the support contractor to the ACRV Project. The results of the improvement activities can be used as models for other organizations desiring to operate under a system of continuous improvement. In particular, they have advanced the ACRV Project Teams further down the path of continuous improvement, in support of a working philosophy of TQM.
Document ID
19920012061
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Authors
Raiman, Laura B. (Pennsylvania State Univ. University Park, PA, United States)
Date Acquired
September 6, 2013
Publication Date
December 1, 1991
Publication Information
Publication: Texas A and M Univ., NASA(ASEE Summer Faculty Fellowship Program, 1991, Volume 2
Subject Category
Administration And Management
Accession Number
92N21304
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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