To better understanding of the factors affecting customer attitude towards AML Regulations – An application to Bank of Palestine.

This study concentrates on building a better understanding of the factors affecting customer attitude towards Anti-Money Laundering (AML) regulations – An application to Bank of Palestine. This thesis focuses on the relationship and impact of customer awareness of AML regulations, satisfaction towards the bank services, and trust of the bank on the customer attitude towards a successful implementation of Anti-money laundering regulations. In addition to evaluating customers' attitudes towards AML regulations. This study employed the qualitative approach in the form of face-to-face interviews with experts from Bank of Palestine to help build a fit research model. This research also followed the quantitative approach by conducting a questionnaire distributed to Bank of Palestine customers. One hundred sixty questionnaires were received, and 154 questionnaires were validated and analyzed for the study. The results of the study show a relationship between the three factors and the customer attitude towards anti-money laundering regulations. Customer awareness, customer satisfaction, and customer trust positively impact the customer attitude towards anti-money laundering regulations. The study recommends Bank of Palestine to enhance customers' awareness of AML regulations, customer satisfaction, and customer trust towards the bank to receive positive attitudes from the customers towards anti-money laundering regulations.