University of Illinois Urbana-Champaign

User sentiments towards intelligent personal assistants

Lopatovska, Irene; Velazquez, Mildred; Richardson, Rachel; Lai, Guida

Content Files
Lopatovska_et_al_Poster.docx

Permalink

https://hdl.handle.net/2142/103334

Description

Title
User sentiments towards intelligent personal assistants
Author(s)
  • Lopatovska, Irene
  • Velazquez, Mildred
  • Richardson, Rachel
  • Lai, Guida
Issue Date
2019-03-15
Keyword(s)
  • Intelligent personal assistants
  • Smart speakers
  • Conversational agents
  • Sentiment analysis
  • Technology adoption
Date of Ingest
2019-03-22T21:34:44Z
Abstract
This paper reports the findings of an ongoing study of user adoption of Intelligent Personal Assistants (IPAs, i.e. Amazon Alexa, Apple Siri, Google Assistant, etc.) and focuses on user sentiments towards IPAs. The data on factors that attribute to user attitudes regarding IPAs were collected via interviews and focus groups. The findings suggest that users mainly like IPAs for convenience and the hands-free interface; and dislike IPAs for the poor technical quality (such as speech recognition and responses), usability issues, and lack of trans-parent data management practices.
Publisher
iSchools
Series/Report Name or Number
iConference 2019 Proceedings
Type of Resource
text
Genre of Resource
Conference Poster
Language
eng
Permalink
http://hdl.handle.net/2142/103334
DOI
https://doi.org/10.21900/iconf.2019.103334
Copyright and License Information
Copyright 2019 Irene Lopatovska, Mildred Velazquez, Rachel Richardson, and Guida Lai

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iConference 2019 Poster Descriptions PRIMARY