Parent satisfaction with school services for children with autism spectrum disorders: the meaning of satisfaction
Park, Hye-Jin
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https://hdl.handle.net/2142/46732
Description
Title
Parent satisfaction with school services for children with autism spectrum disorders: the meaning of satisfaction
Author(s)
Park, Hye-Jin
Issue Date
2014-01-16T18:00:38Z
Director of Research (if dissertation) or Advisor (if thesis)
Ostrosky, Michaelene M.
Doctoral Committee Chair(s)
Halle, James W.
Ostrosky, Michaelene M.
Committee Member(s)
Meadan-Kaplansky, Hedda
Hall, Laura J.
Department of Study
Special Education
Discipline
Special Education
Degree Granting Institution
University of Illinois at Urbana-Champaign
Degree Name
Ph.D.
Degree Level
Dissertation
Keyword(s)
Parent satisfaction
Children with Autism Spectrum Disorders
Satisfaction with School Services
Abstract
This study addresses the gaps and limitations in the literature by examining parent satisfaction with the school services that their young children with ASD are receiving, using a mixed methods approach that includes interview and survey methodology. Sixteen parents of children with ASD participated in the study. The results reveal that although the majority of the parents reported that they were satisfied with school services, when asked about how they judged “satisfaction” during the interview they provided many reasons as to why they were not satisfied. The rationale they provided was consistent with aspects of school services used to measure parent satisfaction in the literature including parent-school communication, staff competence, staff attitudes, amount of services, addressing child needs or concerns, and child progress. The rationale also was closely related to why parents were satisfied with private services. Finally, parents offered recommendations to enhance parent satisfaction with public school services.
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