Digital reference services encompass any reference services provided via the Internet and can involve the use of both print and digital resources. Education for digital reference services includes: (1) courses taken in a library and information science degree program; (2) on-the-job training; (3) continuing education; (4) evaluation; and (5) acquisition of substantive, multidisciplinary knowledge. This paper explores the topic of education for digital reference services by providing a brief history of education for reference services; results of a survey of reference instructors in the U.S. and Canada; a case study of education provided to students in Web-based reference courses at the University of Illinois at Urbana-Champaign; a discussion of the issues and challenges that need to be addressed; and recommendations on how to make progress in this area.
Publisher
Association of College and Research Libraries/American Library Association
Series/Report Name or Number
Publications in Librarianship, no. 55
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/792
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Copyright owned by Linda C. Smith and American Library Association
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