Business processes are widely used to capture how a service is realized or a product is delivered by a set of combined tasks. It is a recommended practice to implement a business goal through a single business process; in many cases, however, this is impossible or it is not efficient. The choice is, then, to split the process into a number of interacting processes. In order to realize this kind of solution, the business goal is broken up and distributed through many “actors”, who will depend on one another in carrying out their tasks. We explain, in this work, some weaknesses that emerge in this picture, and also how they would be overcome by introducing an explicit representation of responsibilities and accountabilities. We rely, as a running example, on the Hiring Process as described by Silver in [13].

Goal Distribution in Business Process Models

Baldoni Matteo;Baroglio Cristina;Micalizio Roberto
2018-01-01

Abstract

Business processes are widely used to capture how a service is realized or a product is delivered by a set of combined tasks. It is a recommended practice to implement a business goal through a single business process; in many cases, however, this is impossible or it is not efficient. The choice is, then, to split the process into a number of interacting processes. In order to realize this kind of solution, the business goal is broken up and distributed through many “actors”, who will depend on one another in carrying out their tasks. We explain, in this work, some weaknesses that emerge in this picture, and also how they would be overcome by introducing an explicit representation of responsibilities and accountabilities. We rely, as a running example, on the Hiring Process as described by Silver in [13].
2018
International Conference of the Italian Association for Artificial Intelligence
Trento
November 20–23, 2018
AI*IA 2018 – Advances in Artificial Intelligence
Springer
11298
252
265
978-3-030-03839-7
978-3-030-03840-3
Accountability, Responsibility, BPM, Goals
Baldoni Matteo, Baroglio Cristina, Micalizio Roberto
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2318/1685683
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