Human-centricity in a Sustainable Digital Economy
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ItemPrivacy Risk Perceptions in the Connected Car Context( 2021-01-05)Connected car services are rapidly diffusing as they promise to significantly enhance the overall driving experience. Because they rely on the collection and exploitation of car data, however, such services are associated with significant privacy risks. Following guidelines on contextualized theorizing, this paper examines how individuals perceive these risks and how their privacy risk perceptions in turn influence their decision-making, i.e., their willingness to share car data with the car manufacturer or other service providers. We conducted a multi-method study, including interviews and a survey in Germany. We found that individuals’ level of perceived privacy risk is determined by their evaluation of the general likelihood of IS-specific threats and the belief of personal exposure to such threats. Two cognitive factors, need for cognition and institutional trust, are found to moderate the effect that perceived privacy risk has on individuals’ willingness to share car data in exchange for connected car services.
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ItemInternet of Things (IoT) Privacy and Security: A User-Focused Study of Aotearoa New Zealand Home Users( 2021-01-05)This study focuses on behavior of everyday Aotearoa New Zealand (Aotearoa) home users of Internet of Things (IoT) consumer devices. It considers Protection Motivation Theory (PMT) as an approach to modification of user behavior to improve safety in terms of privacy and security. Our aim is to better understand safety for everyday users of IoT consumer devices in the home. We want to understand human barriers to safety in Aotearoa users’ perceptions and behaviors, and learn what everyday users perceive and understand about IoT privacy and security at home. This study aims to investigate IoT user behavior alignment with PMT. The main contributions of this paper explore Aotearoa users’ perceptions and behaviors towards IoT devices in the home through the theoretical lens of PMT, and determine which of the four factors of PMT contribute to user behavior.
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ItemExamining the Impact of ICT on Sustainable Development: A Data-Driven Narrative( 2021-01-05)Considering the challenges of sustainable development and the mixed prescriptions being offered by the use of digital technologies, we present a data-driven narrative of how ICT development impacts the sustainable growth of economies. The analysis is based on historical panel data from 39 economies across developed and developing countries. The industry-standard CRISP-DM methodology was applied as it is flexible, robust, and offers a practical approach for data analytics. The findings reveal that there are differentiated outcomes in terms of sustainable growth among high-income and low-income economies. This poses legitimate questions as to whether low-income economies will be able to meet the UN’s Sustainable Development Goals by 2030 through the intervention of ICT.
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ItemDeveloping Lawful Technologies – A Revelatory Case Study on Design Patterns( 2021-01-05)Higher legal standards with regards to data protection of individuals such as the European General Data Protection Regulation (EU-GDPR) increase the pressure on developing lawful systems. The development does not only involve developers, it requires knowledge from other stakeholders such legal experts that lack technical knowledge but are required to understand IT artifacts. For this purpose, we see two strings that can benefit from the use of design patterns: first, the well-known use of design patterns to support developers in case of recurring problems. Second, we see a potential that legal experts, who have to interact with and understand complicated, novel technologies, benefit from the same patterns. Thus, we conduct a revelatory case study using the design patterns to develop and assess a smart learning assistant. We scaffolded the case interpretation through the human-centered view of socio-materiality. Using the insights, we provide contributions concerning new application scenarios of design patterns.
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ItemCitizen Involvement in Service Co-creation in Urban Living Labs( 2021-01-05)Urban Living Lab (ULL) is a living lab in which citizens and companies collaborate to create services for solving problems in a city or region. In ULLs, a variety of citizens participate in a long-term co-creation process including design activities such as concept creation, development, and testing. Unfortunately, few studies have provided useful knowledge about or insights into how to effectively involve citizens with diverse characteristics in such co-creation processes. In this paper, we present a case study illustrating how to involve various citizens in the long-term co-creative design process in ULLs. In this study, we first analyze our ULL project and clarify the various roles that citizens may perform in the co-creation process. Then, on the basis of the analysis results as well as our hands-on experiences, we provide key insights into obtaining effective citizen involvement in ULLs, which should be helpful to other practitioners and researchers.
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