Downloadable Content

Download PDF
Masters Thesis

Applications of AI In Hotel Management And Its Effect On Customer Ratings

Artificial Intelligence is the latest trend in technology that is being applied more and more into our daily lives. The hotel industry is also looking into ways to incorporate this technology in their business. So far, AI is being used in the form of in-person customer care, chatbot in the form of an online reservation system as well as front desk concierge robot, and data analysis running in the background. Each application of AI is different in how it is presented and how it will affect the end-user. By collecting customer reviews on targeted hotels, we can take a deep look into the business and customer rating impact of deploying different AI technology in hotels.
Date
  • 2020-06-01
Resource Type
Creator
Advisor
Committee Member
Campus
College
Department
Publisher
Degree Level
  • Masters
Subjects
Date Accessioned
  • 2020-06-02T01:21:58Z
Handle
["Approved for entry into archive by Ryan Rush (rrrush@cpp.edu) on 2020-06-02T01:21:58Z (GMT) No. of bitstreams: 1 WangSiwen_Thesis2020.pdf: 318684 bytes, checksum: f9208d982a5f1674bfaf175455378c34 (MD5)", "Made available in DSpace on 2020-06-02T01:21:58Z (GMT). No. of bitstreams: 1 WangSiwen_Thesis2020.pdf: 318684 bytes, checksum: f9208d982a5f1674bfaf175455378c34 (MD5)", "Submitted by Siwen Wang (siwenwang@cpp.edu) on 2020-05-19T01:15:06Z No. of bitstreams: 1 HRT 5990 Paper.pdf: 316150 bytes, checksum: 5ee1f2a59adad76cc819a42eafc19a30 (MD5)", "Approved for entry into archive by gustavoa@cpp.edu (gustavoa@cpp.edu) on 2020-05-26T20:52:23Z (GMT) No. of bitstreams: 1 HRT 5990 Paper.pdf: 316150 bytes, checksum: 5ee1f2a59adad76cc819a42eafc19a30 (MD5)"]
Language
Rights Note
  • All rights reserved.
Thumbnail Title Date Uploaded Visibility Actions
file details WangSiwen_Thesis2020.pdf 2020-07-12 Public Download

Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.