一、中文部份
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11.吳家德(2007),「理財專員的人格特質、內部行銷、專業承諾、情緒勞務與 工作績效之關聯性研究-以台南地區銀行為例」,南台科技大學高階主管企管碩士班碩士學位論文。12.呂佳蓉(2009),「國際觀光旅館餐飲部門服務氣候、服務導向公民行為與工作績效之相關研究—以工作動機為干擾變項」,輔仁大學餐旅管理學系碩士班碩士論文。13.李元墩、藍俊偉、陳清燿(1999),「企業白領員工生產力衡量之研究-以台灣電子產業為例」,黃埔學報,第37期,頁345-361。14.李吉立(2009),「組織氣候、獎勵制度、領導型態與工作績效之關係-以海運承攬運送業為例」,國立臺灣海洋大學航運管理學系碩士論文。15.狄湘琪 (2011),「積極人格、角色拓展自我效能對適應性績效影響之研究-以服務氣候為調節變項」,國立臺灣師範大學科技應用與人力資源發展學系人力資源碩士在職進修專班碩士論文。16.林竹貞(2012),「服務取向領導影響公務人員之工作滿意度及組織公民行為因果模式分析」,銘傳大學公共事務學系碩士班碩士論文。17.林卓緯(2009),「組織服務氣候與員工組織公民行為-心理資本為中介角色」,高雄師範大學人力與知識管理研究所碩士論文。18.林芳儀(2011),「外部企業形象知覺與員工服務表現:以正向情感、服務氣候及人力資源管理策略為調節變項」,中原大學心理學研究所碩士論文。19.林重均(2009),「領導行為對服務氣候、組織公民行為與服務品質之影響探討」,國立高雄第一科技大學企業管理研究所碩士論文。
20.林倢瑩(2011),「員工正向心情、服務氣候、工作標準化與服務導向公民行為的關係」,國立彰化師範大學人力資源管理研究所碩士論文。21.林靖紋(2011),「轉換型領導、個人特質與服務氣候對員工服務績效之多層級探討」,國立暨南國際大學國際企業學系碩士論文。22.林澄貴(2001),「知識管理、工程專業人員核心能力與工作績效關係之研究-以中鋼公司為例」,國立中山大學人力資源管理研究所碩士論文。23.邱浩政(2002),社會與行為科學的量化研究與統計分析第二版,台北:五南書局。
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40.劉娟里(2011),「心理資本對組織公民行為的影響—契合度之中介效果」,國立高雄應用科技大學人力資源發展系碩士論文。41.鄭宏展(2012),「服務氣候與顧客滿意-服務屬性與市場導向人力資源管理活動之邊界條件」,大葉大學人力資源暨公共關係學系碩士論文。42.藍敏嘉(2011),「心理資本、工作壓力、知覺就業市場機會與離職意向之關聯性研究-以高科技產業為例」,東吳大學國際經營與貿易學系碩士論文。43.魏名禧(2013),「護理人員工作場所之社會脈絡與工作內容對工作倦怠之影響 ─心理資本的調節效果」,國防大學管理學院資源管理及決策研究所碩士論文。44.羅雅瓊(2012),「知覺組織支持、領導者與部屬交換關係與服務導向組織公民行為之關聯性探討-以服務氣候為中介變項」,國立中山大學人力資源管理研究所碩士論文。45.藺寶欽(2009),「心理賦權、心理資本對組織公民行為之影響-轉換型領導之中介角色」,國立高雄應用科技大學人力資源發展系暨研究所碩士論文。
46.蘇義祥、胡國強(2000),「個人成熟度及內外控取向的調節作用對領導型態與工作績效關係之研究-以中華電信公司專戶服務部門為例」,管理評論,第19卷,第2期,頁89-111。47.龔榮津(2001),「行動通訊部門主管領導型態對員工工作績效影響之研究」,交通大學經營管理研究所碩士論文。二、英文部份
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