目前台灣服務業的GDP已達70%，但是服務業的流動率卻也是最高的。然而，透過團隊合作的方式，將能夠降低員工的工作壓力與離職傾向，組織亦可以減少培訓新進員工的成本。因此，本研究將探討影響團隊成員對團隊承諾的因素為何、成員在團隊中的合作行為是否能顯著影響彼此的信任、以及成員知覺受到團隊支持是否會影響到其在團隊中的行為與態度。
然而，由於團隊樣本取得不易，故本研究將以學生團隊為主，並以全國性之資訊與行銷服務競賽團隊為研究對象，共發出548份，最終有效樣本為206份，回收率為38%。再者，透過結構方程式來檢視理論模式與資料之間的適配情形如何，以及驗證假說。
研究結果如下：
1. 團隊合作行為、信任及知覺團隊支持皆能顯著影響團隊承諾
2. 團隊合作行為能顯著影響成員間的信任
3. 知覺團隊支持能夠顯著影響團隊合作行為、信任、知覺團隊支持以及團隊承諾
最後，本研究將針對研究結果與研究限制作進一步的討論。

Although the service sector has reached 70% of GDP in Taiwan, it also has the highest turnover. However, it will able to reduce staffs’ work pressure and exit orientation though teamwork. So, the purposes of this research are as follows:
1. To explore what factors affect team member’s team commitment.
2. To understand whether teamwork behavior able to affect trust between team members.
3. To explore whether perceived team support able to affect member’s behavior or attitude in team.
Furthermore, team samples are not easy to obtain, so team competition of national information and marketing services as target. During October 2008-January 2009, 548 questionnaires were collected, and after deleting incomplete and contradictory samples, 206 were adopted. By applying structural equation method (SEM), this researcher tests the structural model for theory model and data of fit and tests of hypothesis. The results of the study indicate as follows:
1. There were significant positive effects of teamwork behaviors, trust and perceived team support on team commitment.
2. There was significant positive effect of teamwork behaviors on trust between team members.
3. There was significant positive effect of perceived team support on teamwork behaviors and trust.

第一章　緒論 1
第一節　研究動機 1
第二節　研究背景 3
第三節　研究目的 6
第二章　文獻探討 7
第一節　團隊 7
第二節　團隊合作行為 10
第三節　團隊承諾 14
第四節　信任 19
第五節　知覺團隊支持 26
第六節　各研究構面間關係之探討 32
第三章　研究方法 37
第一節　研究架構與假說 37
第二節　研究對象 38
第三節　研究變項與衡量工具 38
第四節　統計分析方法 45
第四章　資料分析 46
第一節　資料蒐集過程與樣本回收 46
第二節　測量模式 47
第三節　結構模式 50
第四節　影響變項之可能原因 53
第五章　討論與結論 55
第一節　結果分析討論 55
第二節　研究之實務意涵 57
第三節　研究限制 61
第四節　未來研究方向 62
參考文獻 62
附錄一　本研究問卷 74
附錄二　競賽之簡介 77

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