Communication behaviors and trust in collaborative online teams

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2003

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Bulu, Saniye Tuğba

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Building and maintaining trust is a necessary condition for group cohesion. In order to successful collaborative group process in online learning environment, development of trust must be understood in online teams. Difference communication behaviors in the online teams with different trust levels were investigated in this research. Participants were 61 students in an undergraduate level who enrolled in the online course. In this research, online teams̕ collaborative communication behaviors were analyzed using both qualitative and quantitative methods to understand the factors that facilitate and deepen trust. Data were obtained from questionnaires and online class discussion archives. One of the findings of the study was that trust is built and maintained in online teams. Another finding was that online trust can be fragile and certain communication behaviors should be presented by members to deepen and maintain the trust level. The results of the study showed that there must be social interaction, enthusiasm, task oriented interaction, equal and predictable communication, and feedback among the member of online teams to built and maintain trust.

Subject Keywords

Educational technology

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http://etd.lib.metu.edu.tr/upload/1099548/index.pdf
https://hdl.handle.net/11511/13645

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Graduate School of Natural and Applied Sciences, Thesis

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Citation Formats

S. T. Bulu, “Communication behaviors and trust in collaborative online teams,” M.S. - Master of Science, Middle East Technical University, 2003.