Date

2016

Author

Fındık Coşkunçay, Duygu

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In this study, factors that contribute to interaction quality of collaborative group members in a computer-supported collaborative business process modeling context were investigated with qualitative and quantitative methods. Initially, interaction quality factors were identified based on a review of related theoretical frameworks and qualitative analysis of log files from a dual eye-tracking experiment. A rating scheme was then developed to assess the quality of group interactions. A research model, that reveals and validates the relationships between the identified quality factors and the theoretical dimensions, was proposed. In addition to this, a cross-recurrence analysis was conducted on the dual-eye tracking data to identify the degree of gaze coordination among process modelers as an indicator of joint attention. We then evaluated the effect of joint attention over theoretical dimensions and quality factors. According to the results, the degree of joint attention significantly affects awareness and motivation. Moreover, joint attention has a positive relationship with quality factors such as sustaining mutual understanding, structuring the modeling process and knowledge exchange. Finally, the quality of collaboratively produced business process models were evaluated as a success measure of collaborative group members. Results showed that there are significant relationships between the quality of process models and interaction quality factors. Furthermore, our main findings suggest that joint attention significantly contributes to the overall quality of the final group product.

Subject Keywords

Business, Business, Business enterprises

URI

http://etd.lib.metu.edu.tr/upload/12620066/index.pdf
https://hdl.handle.net/11511/25717

Collections

Graduate School of Informatics, Thesis