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Towards successful e-payment systems: An empirical identification and analysis of critical factors
Date
2009-12-01
Author
Özkan Yıldırım, Sevgi
Hackney, Ray
Metadata
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This research aims to explore the factors relating to e-payment system to be implemented where electronic processes enable the facilitation of online transactions. A secondary analysis revealed six factors which are argued to be 'critical' for customer adoption of these systems. The findings were further augmented by an online survey of 155 respondents where the perceived importance of the critical factors were correlated through: security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e-payment system. The study provides a valid overall awareness that these critical factors are important in designing a successful e-payment system.
Subject Keywords
E-payment systems
,
Online payment systems
,
TAM
URI
https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84857717758&origin=inward
https://hdl.handle.net/11511/80102
Conference Name
6th European and Mediterranean Conference on Information Systems, EMCIS (2009)
Collections
Graduate School of Informatics, Conference / Seminar
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S. Özkan Yıldırım and R. Hackney, “Towards successful e-payment systems: An empirical identification and analysis of critical factors,” presented at the 6th European and Mediterranean Conference on Information Systems, EMCIS (2009), Izmir, Turkey, 2009, Accessed: 00, 2021. [Online]. Available: https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84857717758&origin=inward.
