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I'm Anna Ta. Sorry. I'm Tian-Tian He. I'm Xingyi Li. Okay. So

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we're here at the HOPE Clinic on June 21st, 2017 and we're interviewing Cathy. Could you say your full name for the-? My name is

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Cathy Phan. C-A-T-H-Y P-H-A-N. Thank you. So uh how did you get involved in the hope clinic? So I actually got involved in 2013 uh after college.

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Um. I was looking for a job and there was someone uh from my community, from my church actually, who said there was an opening at the clinic that she worked at, uh for a mammogram specialist. So I applied and actually got the job.

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Um so I started working with a lot of different families, um so helping to schedule them for mammograms, um and then through that uh under the same program director, uh started learning more about outreach and so after my

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three months, uh I was actually offered the job of doing outreach, because the person at that time actually left. So, during uh doing outreach is really what propelled me to where I am today. Uh I've met with so many different families, different community leaders, different organizations, uh and

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being-having those relationship and those connections, uh with those network-uh really showed what this community needs, and the impact that Hope Clinic really had on its community uh so. Really, it was w-hav-being a

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mammogram specialist was something that kind of fell into my lap, but I feel like I've really embraced it uh been able to grow from it, and really see again just the difference that someone like myself can make. Mhmm. Um, so when you say outreach, what exactly do you mean?

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Like what do you do f-uh, for that? So, currently, um, what I-what my position, what I do is, I work everything from national to a local level um. Working everything from policy and advocacy uh

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and on that national level, seeing how it affects patients on a local grassroots level. But the larger component of it is really going out into the community and engaging them.

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On one part, we're letting them know about hope clinic and the services that are available, because many families have this issue with access to healthcare, access to high quality healthcare. And so, if you don't have health insurance, or you don't have

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transportation, you may not speak the language, those are a lot of barriers that may hinder people from-be-from being able to go and get the healthcare that they need, if they're sick, uh they try to just, you know, take care of it at home, so

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we'll go out into the community to let them know about the different resources that we have. So on that one hand, we're talking about hope clinic and what we have to offer. But then it's more than just that.

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Uh we don't want to just share about what hope clinic can do, but we want to be able to connect the community with all these other resources as well. So when we're talking to other community organizations, we're still keeping in mind um the members that we serve, and then

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s-whenever we go back to the different community members, we can say, oh well we’ve worked with this other organization, they can help you with certain soc-social services. This organization can help um with um paying your

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mortgage, or utilities, or um immigration, so it's really working with the community to build this collective um collaboration, uh raising awareness in how can we change the community's mindset to just

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make it a better community. So on that one level, you have the grassroots r-level, that we go and we outreach and we talk to the shared resources. Then we work with a lot of community leaders and organizations to say, well this is what the community needs, how can we work together to

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provide that for the community. And then on that national level, it's bringing in components of policy and advocacy like I mentioned earlier through civic engagement. Um when we s-when we're out in the community we're

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saying, well you know, your vote is your voice, you know, who you elect, who you choose in that voting poll can make big difference. And then we'll go back to that national level, or the state or federal level and

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say, hey, you know, I'm from this community, these are the issues that we see, we-we really need your help to be able to solve this problem. What policy can change, whether it's uh building new sidewalks to have for our patients to be able to walk to us, or having crosswalks

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that work so that they're not being run over by cars and cars will slow down at stop lights, or speed bumps, something like that, and saying, hey, we need to have some policy or something that's changing so that we can see

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how, build a better community. So all three of those level are intertwined, and they really play off of each other, because it's a continuous feedback. Um. But for us, we really just, we're kind of like the

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voice, um the mediator, for all three. Sharing our experiences of what we see in the community, and then sharing all the different resources back to them. Is there any issue now, or in the future that uh the Hope Clinic is trying to tackle

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in particular, I know you mentioned sidewalks and the crosswalks, is there any paticular project that the Hope Clinic is focusing on now? There, well, at any given time we're focusing on a lot, because one of the things that we really like to

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push is prevention. We want to be able to have patients come in when they're healthy so that they can stay healthy, rather than coming in when they're already sick and then we're just now trying to bandage the problem. So the overarching um mindset that we're trying to change is prevention is

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really the key. Um. On top of that, we're looking at something called social determinants of health, and that means that your health comes a-is affected by things that are outside our four walls.

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Um, for example, if you can't, if you don't have the transportation to get to a clinic, that can be a barrier that stops you from getting the healthcare. If you-if your child is obese, what are the factors that are

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playing into it. Maybe they are not going outside to play because it's dangerous outside, if cars in the neighborhood are driving way too fast, a mother may not feel safe to let her child to go outside.

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So that could be a determinant of health, because he's not playing outside, that can be a factor into leading to obesity. Maybe it's-there's not enough fresh fruits and vegetables around, so, their-what they're buying is going to be processed

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foods that may not be as healthy for the child. Um. That factors in. Maybe it's not having enough parks around or playground equipment to safely play.

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So what we're looking at is all these determinants of health, things that can factor into the health of our community, and then trying to work with different partners to see this overarching idea and bringing them all together to say,

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this is what we're going to do, we're going to work with each other, um to try and-re-figure out the root of the problem and tackle those rather than try to bandage this you know, top-level, all-the surface of things that we see.

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And that can even be, if a child-if someone's living in an apartment full of mold and they keep coming back for asthma, if all we do is treat the asthma, when they go back home and they're living-they're exposed to the mold

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again, they're going to get that asthma-asthma attack. So one of our biggest projects is, again, just trying to change that mindset and having the community come together and understand that health is not

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something that happens within four walls of the clinic or hospital. It's so much more, and to start thinking about all these different little factors, or all these little habits that can be changed to just make a much healthier community.

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Uh, so what were you doing, um before you came to the Hope Clinic? So before, I was a full time student, um so hope clinic uh was my first job out of college and I've been here ever since, and it's been four years and I've had an amazing experience because I've worked so

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many different people, and to hear their stories has been amazing. So-... So have you always wanted to be-to do something like this? Uh that's a funny story!

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I-I don't think anyone ever wakes up thinking you know what, I'm gonna aim to be, to work in an outreach for a nonprofit clinic. And it's-it’s not really one of those job titles that you hear [laughs] um.

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So honestly, no, I-I-I never really pictured myself, but I feel like i'm very blessed and um very privileged to be able to kind of stumble in-into this world that was very unfamiliar to me, but I

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absolutely love it, and so I'm actually back at school now, getting my masters in healthcare administration um to further the work that I'm doing here. Okay. Um. Have you always had this connection to the um community before you worked at the

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hope clinic, or has it sort of opened the door for you? Um, I think that's both. Uh, on the one hand, uh I did grow up in uh-I'm a second generation, my parents were immigrants from Vietnam.

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So, I've always had this connection, this tie, um, for immigrant families and understanding the hardship it takes to come over here, whether as a refugee or um, or an immigrant where someone's sponsoring you.

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So I've-I've seen both situations, um so growing up, I've always had that tie, and having to understand that identity of being an American like myself, being born here, but-the-but having that Asian American, that Vietnamese immigrant background,

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um, was something that was very conflicting. Because at home, my parents were very traditional, very conservative, uh they-they spoke some English, but not very well, um but then going

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to school, you kind of have this pressure to assimilate um and be American. So I've always had this identity crisis but, uh, I've always, part of me always identified still with the immigrant population.

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Coming to work here has opened my eyes even more, to see and understand that there are so many communities that immigrate over, not just Vietnamese Americans, but you have um Burmese refugees, um, you have,

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um, Butanese, you have um, even like Russian uh families, or Arabic families that come over from all over the world, and so Houston is a very diverse, and it-it is truly a melting pot um and to hear their stories

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and under-and be able to empathize with it, because while I may not have been in their shoes, I understand the struggles of seeing um my aunts and uncles having to come over and the struggles my parents went through to be able to provide the op-to be able to provide the life

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that I have now. So, um, did they immigrate because of the Vietnamese war? Mhmm. Yeah, so they came over, my dad actually came over um first, he came over in the middle of the war um as a refugee uh he was one of the boat people, um, he was able to come over, he didn't have

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anything, I think we only had one or two family members here uh so he was able to be uh-secure uh- work-find a couple jobs, put himself through college, and um, be able to graduate and then he wa-he was- he started in California and went to Houston.

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My mom, um at that time, actually was sponsored over by her brother, um who came as a refugee first. So my uncle sponsored his parents, along with my-my mother and... [indistinguishable].

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Uh, so you mentioned that in high school there was a lot of pressure to assimilate, where there any times when uh that pressure sort of um leaned to almost discriminatory? I don't think it was ever that um-that intense.

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But I-I do remember going through that struggle of even questioning like, why am I in this situation, why am I-like I don't want to be-at one point-I don't-I don't wanna be Vietnamese. Why can I not be fully American?

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Because when people look at me, you know, I don't-I don't look like other friends, I'm not you know, your typical caucasian girl, with your blond or bl-brunette hair, I'm not tall-wh-why am I not taller?

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Why am I not [laughs], you know, lighter skinned, and um, just even-even like the foods I brought for lunch, you know, there-there were times where my mom would be like, oh if you want I can make rice for your lunch or something, or

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pack something, I'd be like, no I just-I just want like a peanut butter and jelly sandwich like- A lunchables [laughs]. -that I can fit it [laughs] yeah. The lunchables! And-and you know my parents were like, well what is that? Like you know, w-we don't eat that, like are you really going to

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eat that? So-even like, getting them to buy lunchables was-was always a struggle. Um. So definitely been in that situation where I didn't want to be like Vietnamese American.

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But then as I grew older it kind of-accepting-understanding that if I were to lose that part then I wouldn't really be myself, I wouldn't be a whole person and I, you know, I would never be complete, so as I-as-as-towards the end of my high school career and going into

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college was really when I truly and fully embraced the fact that yeah, this is my history and I'm very proud of it. And i'm very proud of where our community has come, we're starting out where we are today, to be able to

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look back and give back to other communities who are now growing, um who are going through the same struggles, uh and seeing that, and what can we do to help them, so they don't have to feel the same pressue or the same need to get rid of who they-they are.

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Um, so what high school did you go to, and were there a lot of other Asian kids? Uh, I went to Cypress Falls High School. Um there were some uh Asian American, but it was predominantly um caucasian and

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hispanic. Um and so did you uh always grow up in-in Houston? Yeah I was born and raised in Houston, uh but out in the suburbs so, it wasn't until I moved back from college that I really got to explore Houston.

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I feel like growing up, I lived in a-in kind of a bubble, and we only knew you know, school and-and church and whatever area that my parents went to. I didn't get to explore that much. Um, and in college, uh, sorry, what college did you go to?

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Uh, I went to the University of Texas at Austin. Okay. And what did you study? I studied human biology with a concentration of human impact on the environment. Um, do you feel like the things that you studied are-are coming into play with your

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policy and advocacy work here in the outreach program at uh Hope Clinic? Honestly, I don't-I-I think um, for the most part no? [laughs]. Because it wasn't really where, again, it wasn't really where I imagined myself to be, and I kind of wish I had more of that um

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political understanding or process of-of um like the government and-and advocacy. I wish I had a little bit more background. But I was very uh-my degree was very heavily uh

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heav-heavily science-based. So, what has really helped though is the information that I got from my degree has been really helpful when I go out into the community to educate.

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So we talk about breast cancer, liver cancer, um you know, cervical cancer, I have that background knowledge already just through biology classes uh and then what patients ask a little bit more about like why this has happened or what happens if um I-I don't go and uh and

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it progresses to a certain stage of cancer. It's-I have more of that background and to be able to answer as opposed to if I weren't a full polisci major. Uh, but that also does help a little when uh I do policy and

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advocacy, because when I go and speak to elected officials, having that background, understanding the numbers, um, how things can affect another, is very helpful for when I'm sitting with staff members or if I'm sitting with elected officials, to say this is why we need extra funding for

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Hepatitis C, you know, these are the high risk populations um and this is-this is why, you know. And when you have that knowledge and understanding, it's a lot easier for people to-when they're asking

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questions and for you to be able to answer, it's much easier for them to believe you, you're a lot more credible, um, you're not just, you know, making stuff up [laughs] out of nowhere. And so in that sense is-my degree has really helped.

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Um, definitely wish to have a little more policy advocacy background, um, but what I'm doing now, I'm doing the masters in healthcare administration, that has been very supplemental to what I'm doing. Just understanding the operations of a clinic and everything that really

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happens behind the scenes to make a clinic run. Because most people, when they think of doctors office, clinic, hospital, really you only think of maybe front desk, um, the-of course the doctor, like the nurses, but not anything about the building, the

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insurance, that-what if your insurance doesn't get um accepted, how does the clinic bill if it doesn't bill correctly, you don't get paid you know, as a clinic. Um, operations, team managing, the call center that

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has to run, and all these different programs and initiatives, who's running these programs, where are you grant writing, who's gonna get the-the money to be able to help these patients, and um, just you know, the finances behind it all.

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There's so many different components that uh I was not aware of until I started working here and really go uh-getting classes to help supplement that has been beneficial. Uh, so do you still speak Vietnamese now? Yeah, I do. Um, and actually working here has vastly improved my Vietnamese [laughs]

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uh because we-here at Hope Clinic we actually speak over 28 different languages, uh 'cause throughout the year, we serve over 70 different ethnicities. And again, when you serve a lot of refugee, immigrant population,

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you understand that it's very scary to be displaced into an unknown-an unknown city. You're brand new, you don't have connections, you really don't know where to go, and-so having someone who can speak your

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language, your native tongue and having them face to face builds more of a trust, it builds uh this relationship you have with this clinic organization, um and it helps you to-to just feel more comfortable

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rather than using a translation. So the clinic, we try to avoid the translation line if possible, uh if we have a staff member or someone who can speak the language, uh we'll pull them in, they're certified to be able

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to translate, and so-so I remember for myself, I've been pulled in to-to translate before uh for patients before too and it's really better 'cause you can see that when they realize that oh, there's someone here who can speak the language?

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It-it-all the stress of like, how do I explain what I'm feeling over the phone, it-it goes away, because then they can point, or they can go more into detail, whereas if they're on the phone with a translator, sometimes because you know someone's there, you don't want to take up their

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time, they may not fully explain, so. So yeah I've-my Vietnamese has improved tremendously ever since I've been here, having to interact more with patients, and having to utilize the language [laughs]. Uh, do a lot of Vietnamese people come through the clinic?

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Yeah they do. So we're in the heart of Chinatown, or in the heart of Asia Town, so we get a lot of Vietnamese and Chinese patients um we have a-we have two other sites as well, one on Westheimer, near West Houston, ah and Dairy Ashford, uh and another on Highway 6 and Bellaire.

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The one on Highway 6 and Bellaire also have a very high Vietnamese population in that area. So we do see a lot of um Vietnamese patients that come in, I also help with the um Affordable Care Act, helping patients apply for

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the marketplace, so we get a lot of Vietnamese patients coming through that, too. Um, so have you seen the Vietnamese community in this area grow or shrink or develop much in the time that you've been living in Houston.

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Definitely, it definitely has grown, uh, especially when you are looking at the-the community itself, although it is still relatively fragmented there's um there’s-there's been a large growth in the Vietnamese

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community to the point where you're even seeing more um representation in the local elected officials, so you can see uh within this area you have uh councilmen Steve Le, you also have uh representative Hubert

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Vo who are k-who kind of um are the base for the Vietnamese American population, um, along with their other constituents. Which is ah, being just understanding that for them to be able to get that seat, like, you

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have to understand the amount of people who are out there voting and they're appealing a lot to the Vietnamese American community, so yes, definitely been able to grow, because, you know, fifty years before, you don't have as much representation.

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And we're still growing now so hopefully, in the future, um as second generation, third generation, um members are not forgetting their communities but stepping up to be a voice for their community, we'll definitely

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see that grow. Um-I-So you weren't, uh it wasn't that long ago that you were a kid, do you think that now [laughs] it's different for Asian American kids growing up? In what sense? Like, uh, is it easier to find a community or like

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representation in TV shows and things like that. I think that there's still room for improvement. Um, and there's-that's something that I know I've worked with other organizations, especially on a national level, to kind of raise that

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awareness that you know, I'm Asian American and I'm proud of it, you know, we're part of this country too, but I think it's definitely a little bit easier. Especially in the-the media aspect, you know, you-you're seeing a lot more

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familiar faces, it's more accepted, if you're Asian American in a movie, whereas-you know, I know growing up there have been it-movies that have a very strong Asian influence, and yet the main character

00:23:42.410 - 00:24:00.010

is caucasian, or non-Asian American, you know, um. So seeing more now, different TV shows, even like Fresh Off the Boat, or um, creators like Ali Wong, uh writers uh-or even with like, more trending stuff

00:24:00.010 - 00:24:14.920

like Buzzfeed with the try guys, Eugene-Eugene Lee Yang. You see these faces that are becoming just more accepted and I think that's a lot easier, especially with kids at school to not be ostracized and just to

00:24:14.920 - 00:24:31.320

feel more accepted and understand that they're just another-another student like anyone else. Sort of from that same uh strand of thought, um, how would you feel that ah your childhood would've been different if you had grown up now as opposed to then?

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I think that it would've been a lot easier, I would have definitely accepted that Vietnamese American, immigrant side of myself much-at a much earlier age. Um, because e-even now, sometimes I feel like, there are more trends that are Asian American, you know, ramen, or pho,

00:24:51.030 - 00:25:03.550

or like even boba is, is more widely accepted, whereas growing up, no one had any idea what boba was, it was foreign, and uh, I remember like I-think-I-kids thinking, asking, oh is that like

00:25:03.990 - 00:25:13.880

fish eyes, or something like that [laughs], you know. And feeling like, oh maybe I shouldn't be drinking this if this is what people are thinking, and, you know, I should just go for something else like cool-like Kool-Aid, or something

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[laughs], but um, but now it's-it's very-it's very trendy and so almost to the idea that like being Asian would have been cool. It would've been much easier to just be accepted and um, be who I was, you know,

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and-and be proud of it. But-sometimes it's k-kinda annoying that it's a trend almost? I-no, I can see that, I can definitely agree, um, I think for me personally, I enjoy it because, again, coming from where I was, this is-this is uh great that there's so much

00:25:43.960 - 00:26:00.490

awareness now. [Yeah.] I'd rather have them be aware [Yeah.] uh then not have any idea and kinda of-and be judged for it, you know? So [laughs]. [Coughs] Would you say that you-sorry-would you say that you were involved with the Vietnamese

00:26:00.600 - 00:26:13.240

community in Houston growing up? I know you are now. Mhmm. Um, not as much, honestly. Uh, as far as the community, I think, the-the most that uh interaction I had was with the-uh with the church I was with.

00:26:13.240 - 00:26:29.980

It was a Vietnamese Baptist church, and so, that's where I had a lot of the interaction, but outside of that I wasn't as involved. Um some of my family members were, but not not myself personally. Uh, were there a lot of Vietnamese Americans at-or just Vietnamese in

00:26:30.260 - 00:26:44.440

um UT? There was-there was definitely a lot more um, but even-even then, I think, when I went to UT um it wasn't so many Vietnamese American that I hung out with. I know there was definitely uh the

00:26:44.470 - 00:26:58.140

Vietnamese Student Association, VSA, uh, there were all these other organizations that um catered more towards Vietnamese Americans, but for me, I actually didn't hang out with them, I was more-uh I-I had a

00:26:58.210 - 00:27:12.480

lot of Asian American friends, from all different backgrounds, Taiwanese, um, from Hong Kong, who spoke Cantonese, um, mainland China, um a few Korean friends, um and of course like some Vietnamese

00:27:12.480 - 00:27:28.200

friends, so it was a mix? Um, but definitely a lot more than what I was used to [laughs]. So, um, was the church a really big part of your life? It was, and it still is. Um, so that was something-my parents were very involved in

00:27:28.270 - 00:27:41.430

the church. Uh because again, that's where they found their community. So, growing up, I was at church Wednesday nights for bible study, uh Friday nights uh I helped teach um Vietnamese class for-for little kids, uh

00:27:41.570 - 00:28:05.760

Saturday there was always like a volunteer event, and Sunday was church, so, I was there four out of seven days of the week, so it was a really, really big deal and um definitely made um life-long friends

00:28:08.780 - 00:28:16.440

there. Um- Should... So what was it like growing up back to the eighties? [laughs] I'm not that old. I was born in the nineties. Oh, I'm sorry! We were born in the same decade.

00:28:16.760 - 00:28:26.560

[laughs] Yeah, we're in the same decade! [laughs] I was born in '91. I'm not an eighties baby, do I look that old? Sorry, no! It's okay.

00:28:27.530 - 00:28:36.390

Um... does that change your questions? [laughs] Or... I can try to answer it to the best of my abilities... Or maybe, in the nineties.

00:28:36.960 - 00:28:49.260

Growing up in the nineties. Um, okay, again, in what sense? Um, I guess, um, in what ways has it changed, I mean obviously technology has grown, um and you

00:28:49.680 - 00:29:06.370

know, um, like you said, like boba and things like that have become more commonplace, but um, in the nineties was it-was it more um just how has it changed I guess? I think, one of the first things that comes to mind is just the idea

00:29:06.560 - 00:29:20.330

of safety? Um, maybe it's just because when you're a child you're not aware of all these issues that are happening in the world, and you live in a very protective bubble, but I feel that growing up, it was much

00:29:20.350 - 00:29:33.560

easier for me to be able to go outside and play and you know go over to your friends house, after-like afterschool or something like that, o-of course you know safety was always an issue um my parents always had a curfew

00:29:33.640 - 00:29:46.680

for me or very restrictive in where I could-I wasn't able to go and hang out as much as I would like um but you know, just the idea that it was safer um more people could be trusted

00:29:47.330 - 00:30:02.180

um and it's just more laid back, you know. Um, is the feeling that I get. 'Cause even nowadays I tutor a lot of kids and um the stories that they tell me it-it seems like many kids nowadays are almost forced to grow up

00:30:02.480 - 00:30:14.050

way too quickly, you know, through the social media, through internet, through things you see on TV, even the songs that they hear on the radio is-they're gr-it's almost pushing them to...

00:30:15.630 - 00:30:31.830

be older and act older than they are. Even when they're not necessarily ready for it yet, you know? Things that you may watch on TV um, I know for myself growing up, there just wasn't as much of a pressure to uh

00:30:32.720 - 00:30:45.710

look a certain way? I mean there's always that self-image, but having all these-I-I feel, having all these like youtube videos about like makeup and stuff and then seeing like eight year olds like putting on all this make up like I was never

00:30:45.710 - 00:30:55.320

in that situation like, I had no idea what a makeup brush was, or you know, at most maybe do my nails and like put on like-play like dress up with my mom's lipstick or something.

00:30:56.270 - 00:31:09.210

But nowadays I see-I see like you know, seven, eight year olds who are like make up masters [laughs], and I’m impressed by it [laughs], you know? Um, and, i-it's almost like you know why-why're you growing up so quickly?

00:31:09.270 - 00:31:27.290

Or, just even, even like you know, more stigmatized issues, such as um you know, sex. I-well, a lot of kids are pressured at an earlier age to engage in sexual activities, whereas I feel like for me, growing up that wasn't as

00:31:27.600 - 00:31:43.390

big of a pressure you know? Um, and maybe that comes, stems from the things that we see on TV, um things from social media, even like celeb-celebrities that they look up to and, um, 'cause just growing up things tend to be a

00:31:43.420 - 00:31:57.960

little more conservative, right and, the way that you dress and the way that you act is typically more conservative? So, nowadays kids you know, wearing ver-what I would've cons-be-be considered like very

00:31:57.960 - 00:32:13.880

scandalous, it's like an accepted norm now, so. I think it's just a different mindset, because the different- different culture and generation, and having that in-very quick access like news, like I-a

00:32:14.040 - 00:32:28.020

lot of times, Facebook has-is faster than any news media, you know, um, I know I was at UT when there was a shooting and getting the text messages and checking Facebook had more updates than any news site that

00:32:28.830 - 00:32:43.220

you could-you could've checked, and I think having that access so readily also causes many children to be more aware of what's going on in the world, um which can be a good and bad thing honestly. So, um, you're talking about the tower shooting, right?

00:32:43.290 - 00:32:55.000

At UT? Um, not the, no this one was um at the library at-this happened not-uh maybe twenty twelve? Oh, or no no, sorry, twenty eleven I think.

00:32:55.080 - 00:33:09.100

Um, there was-he-there was a sh-active shooter um who came in, I don't think he hurt anybody but then-but he was shooting around the campus and then actually committed suicide at the library. Um, the tower shooting was way before-

00:33:09.130 - 00:33:22.210

Yeah, yeah. I was like - wait. Um, where were you um, during that shooting, were you on campus? I wasn't actually, that happened, I was-I was really blessed that-that day, I didn't have any classes so I

00:33:22.230 - 00:33:34.630

was actually in my dorm. But I guess, again, just, twenty twenty is always um, looking back is always, uh, you have twenty twenty vision, hindsight is twenty twenty. And, I was very lucky I didn't have class

00:33:34.670 - 00:33:48.570

that day, because the shooter actually came down the same street I normally would've taken to class and he passed by the dorm that I was staying at. And so, I can only imagine like, you know all these what-ifs, what if I had run into him or something if I was coming to class,

00:33:49.500 - 00:34:03.070

and um so I was very blessed, I didn't actually have class so I stayed in, um but all my other friends who were in class, um, that's when I got all the text messages, and they're saying how class is canceled, everything's on lock down,

00:34:03.070 - 00:34:15.090

um again, news travels really quickly with social media nowadays. Mhmm. So, um, just out of curiosity, like what were your attitudes towards makeup and fashion as a kid.

00:34:15.180 - 00:34:32.230

Like, were you allowed to do it, uh, was there influence of Vietnamese culture? I think, uh, I, for me, I wa-I grew up very tomboyish. I was very Plain Jane-ish, I think it took a while for my mom to finally accept that 'cause growing up she would put me in these like-all

00:34:32.740 - 00:34:46.730

these like goofy dresses and the traditional uh vietnamese like ao-ao dai, the-the traditional dress and I like remember running around and I hated it, like the buttons kept popping, and so-whenever there was like new years or

00:34:46.730 - 00:35:02.740

something, she would dress me up make me wear that, and she'd like put on some lipstick for me, and paint my nails and I think it just-it was never really me. Um, so by the end of the day like, everything would be wiped off, my dress would be like, buttons are ripped off, um bec-but I also

00:35:02.840 - 00:35:16.520

grew up you know, more tom boy. Um most of the cousins I grew up with were all guys, so that also had a big influence on me. And... but overall, I think you know, even my friends were ever into it, they only ever

00:35:16.580 - 00:35:32.480

wore makeup for dance competitions, where you need to have more of that flashy makeup. Mmm, you know. I-I just, I wasn't ever really that into it. [laughs]. Um, so you mention um Vietnamese new years, like tet, um were there other

00:35:32.480 - 00:35:46.530

Vietnamese traditions that your parents brought in, to try and keep you guys in the culture? I think my parents did a really good job with keeping us cultured, um, so the Vietnamese new years, tet, was definitely one of them. Um, my grandparents also live here in Houston, so we would visit them

00:35:47.000 - 00:36:03.910

um every week, so getting just to hear the stories from them, um, we celebrated a lot of different uh different festivals as well. Uh, so, the l-uh you have the Autumn festival, that comes around like October, um so we used to celebrate that, where you have the lanterns, and you light

00:36:04.160 - 00:36:17.610

it. Um, so that was something that I-I definitely had growing up and, um, while we weren't as involved in the Vietnamese community, we would def-we would go to the festivals for new years, and stuff, and, um, my grandparents being very

00:36:17.610 - 00:36:34.160

traditional, uh, even for the new years, to get the lucky red envelope we had to wait until midnight, you know, you couldn't just do it early, you had to wait until midnight, and you know playing the different games and just hearing the stories, um we even-for new years there's

00:36:34.450 - 00:36:48.420

something called banh chung, it's like a green square um, sticky rice-not desert, the sticky rice dish and it's wrapped in banana leaves and my grandfather actually um homemakes them, and that's something that's been passed down

00:36:48.500 - 00:37:00.820

to my parents and to myself, so every year for new years, we still make it at home and uh go actually give it as gifts and stuff like that. It's a tedious process, but something that I-I really enjoy and that I look forward to

00:37:00.880 - 00:37:13.310

every year. So were your family living in a Vietnamese neighborhood? Um actually we weren't. Um, we lived in an again predominantly hispanic neighborhood.

00:37:13.310 - 00:37:25.940

It was still lower income. Um so not too many Vietnamese people. Maybe one or two in the whole neighborhood. Um. Luck-again, that's why I didn't get as much exposure, as I would have if I lived

00:37:26.190 - 00:37:35.930

here in the heart of asia town. So what were your parents' occupation? Uh, my-so my parents were actually entrepreneurs.

00:37:36.720 - 00:37:47.700

My dad is a computer engineer, so he had that, but then my mom um being business entrepreneurs, uh they owned a convenience store. So my mom uh worked in the convenience store and kind of ran it.

00:37:48.260 - 00:38:00.900

Uh, after we sold that they opened up a dry cleaning business and both my parents were working there. Um, now my mom is an office manager for um like a steel company, my dad uh, um, is in early retirement,

00:38:05.090 - 00:38:20.890

so. Yeah. Um. Would you... describe yourself as being um Vietnamese, American or Vietnamese-American? I think... I-yeah, I think V-Vietnamese dash American, like all in one, because

00:38:21.440 - 00:38:37.390

uh again, I'm very proud of the culture, and uh where I came from. I think it definitely provides me with a different world view than anyone um, than anyone else honestly, 'cause everyone has a different worldview, and I'm very proud of what I'm aware of, um, being able to empathize with

00:38:37.390 - 00:38:53.340

different refugee families uh when I assist them and um, having you know, having that understand-having that understanding helps me to find the resources and get them to where they need to be, whereas if I-I feel that i-if I

00:38:54.130 - 00:39:10.960

didn't have pa-parents who went through that same situation, it would be much harder for me to be able to empathize, but at the same time, growing up in a non-not as diverse school, um, that has helped me [cough] to-to

00:39:10.960 - 00:39:27.340

assimilate uh relatively easily and being uh and that helps me to be able to connect with people of all different races and ethnicities, so. Um, so have you ever faced any discrimination?

00:39:28.860 - 00:39:42.130

Um, myself personally, I-I don't think I have. Maybe I've just been ignorant to it? [Laughs] Um, because I like to you know, I-I like to think that at the end of the day, I...

00:39:42.170 - 00:39:56.270

I make my own choices and um just because someone doesn't want me somewhere, or, just because, you know, I'm not as accepted in this group, doesn't mean that I'm not accepted anywhere else.

00:39:56.430 - 00:40:07.150

Uh I'm gonna ah continue doing my best to get to where I want to be, so maybe? But nothing that sticks out to me, 'cause maybe I just you know, block it all out? [Laughs]. Um, but yeah, mhmm.

00:40:10.410 - 00:40:24.750

Uh, would you notice, um, 'cause I know you mentioned that you know, kids would sometimes make fun of your lunch or make you self-conscious about it, and it's just, you know, kids, but do you feel that um you were maybe treated differently by the other kids

00:40:25.000 - 00:40:42.360

uh growing up? Or maybe even just these small comments that you wouldn't have gotten if you weren't Vietnamese. Okay. Yeah I think um in that sense maybe that does kind of play into, not necessarily discrimination, but again, just kids being kids, or even like bullying, um.

00:40:42.410 - 00:40:56.060

I definitely remember thinking um there-there were times where kids can-they can be mean with their wor-words and uh seeing that I was asian, like, saying like sounds is asking, oh what does

00:40:56.060 - 00:41:08.560

that mean? You know? And, I'm thinking, well, that means nothing, you know, that's-just because you say something does not make it Vietnamese, you know? Um, or even like your typical like ching chong and, like

00:41:08.880 - 00:41:21.490

that… it was-while it was... offensive, again, I think in my mind, understanding that most likely it's just cause they don't know my culture they- and I can't-I can't hold it against them for that.

00:41:22.380 - 00:41:36.310

You know, so this is an opportunity for me to be able to share who like, my background, um. And of course it definitely made me uncomfortable, and-and if I'm being honest with myself, that's not the best feeling in the world, when somebody's making

00:41:36.550 - 00:41:52.060

fun of you like that. Or even you know, making fun of wh-the way your eyes look, or um, or your hair color, and-in that sense, you know, that-that definitely had an impact on me which is why there-growing up it was hard

00:41:52.510 - 00:42:07.870

for me to fully accept it? But I also feel that it-it didn't stop me from you know, it-it didn't impact me to the sense where I-I'm holding on to it, because again, I-I understand that it's

00:42:07.870 - 00:42:19.820

probably just because they don't-they don't understand. They don't understand who I am. So. Um, any final questions?

00:42:20.530 - 00:42:40.110

Um, so you said that you're uh pursuing master degree right now? Mhmm. So, why do you decide to go to get like further education? Uh for me, I think, so education was something that was very um, uh I don't want to say highly recommended, it was-it was very encouraged and almost

00:42:40.110 - 00:42:52.530

required [laughs] in-in my family, um my parents always wanted the best for me, whether that was to be an engineer or a lawyer or a doctor, um, getting higher, going to college and getting higher education was something uh that

00:42:52.560 - 00:43:08.110

they-they really just, they really wanted the best for myself um and even for my younger sister uh so, I struggled with trying to figure out where I wanted to be, uh did I want to be a doctor, and, or maybe like even a PA, pharmacist,

00:43:08.170 - 00:43:21.900

and uh, I knew that I wanted to stay in health care, but having-I-I was so set on being a doctor but then kind of realizing as I got to that point that, maybe this isn't really what I want to do. You know, and I

00:43:21.900 - 00:43:33.170

think that was ha-one of the hardest and um one of the decisions that I've never regretted, um making was to not go to medical school. I definitely had this pressure from my parents to say, you know, you have to

00:43:33.280 - 00:43:47.650

be a doctor, you know, like this is-this is where you should go, you know, you love science, like, y-you- being a doctor you're going to be able to get that title and get that you know, that salary um pr-be in that salary bracket and um, while those things were very appealing, I think it got to the

00:43:47.780 - 00:44:00.770

point where I kind of realized that me pursuing a medical degree, would-wouldn't have been for myself, it would've been for my parents, and um taking the time to shadow and follow doctors, while I found it really interesting, I had

00:44:00.770 - 00:44:14.570

to ask myself the question of, you know, what's going to be more important to me one day was is it going to be my career or is it going to be my family. And my family is always going to come first, and the, the specialty that I would've wanted to go for med-medicine was going to be

00:44:15.170 - 00:44:28.150

much harder for me to balance the two, um, and so I struggled with now what do I do with my life? If I'm not going to be a doctor, because I was so dead set on it, and even shadowing

00:44:28.680 - 00:44:42.510

like family practice, or providers or PAs, it, to me, it was interesting but wasn't fully for me because I felt like I got bored relatively quickly, and I-I love

00:44:42.800 - 00:44:57.140

something that's fast paced and I love the medical field and I was like, well I don't really know what else to do, and I'm doing this right now, but what I'm doing may not be a doctor, there's not really a set title for

00:44:57.230 - 00:45:09.920

it, but I love what I'm doing because I see the impact I have on my community, I-I'm able to build relationships with patients, but I'm also able to work with leaders on a national level, you know, so it's-it's

00:45:10.210 - 00:45:27.630

an amazing feeling to see this project that maybe you start, you-it starts with an idea. And then you write it into a grant, and you get the money and to be able to implement it in your community and see the change, it's-it's awesome to see that how that comes to fruition.

00:45:28.390 - 00:45:42.690

Um, and-and so, as I was working here, um my supervisor actually encouraged me to say, hey you know there's this program, it's called masters of healthcare administration, you should look into it since you're already working, and um, it's been

00:45:42.690 - 00:45:54.580

awesome 'cause it's all the things that I'm doing. One, it gives a little more structure behind it and it puts a name to it, and two, it really supplements and helps me to have a broader view of how-what I can do to

00:45:54.580 - 00:46:06.890

improve the clinic even more. Or, improve the way that I'm working and-even with the team members that I'm working with it. It's helped me to explain things better, to be a better leader, um, here in the clinic

00:46:06.890 - 00:46:25.020

and at different levels, so yeah. So like, as a wrap up question, um, what has been your greatest achievement in life, or what do you- what's the biggest thing you hope to achieve? Uh I think, that's a really tough question.

00:46:25.080 - 00:46:39.700

[Laughs]. 'Cause I think, um, one of the things I've learned is to be proud in small moments of achievement. Because sometimes if you have this dream of I will al- like you know, this is gonna be my biggest achievement and I'm going to work towards it,

00:46:39.980 - 00:46:54.040

not that there's anything wrong with having dreams and goals, but for me personally, sometimes I'm afraid if I set something that is almost unrealistic, then I'm always, I'm never there, I'm never satisfied with where I am,

00:46:54.040 - 00:47:06.660

or even if I do achieve it, I'm always looking for that next thing. Um, so, that for me, that mindset kind of scares me in the sense that I will never be content, so I love looking at the small achievements um that

00:47:06.660 - 00:47:18.640

I've already accomplished and ju-just being grateful for what I've done. So that I never think of myself, I'm never good enough you know. I can look back and say all these little things have become such a great

00:47:19.200 - 00:47:34.720

achievement, so I think one of the achievements that I am most proud of is, uh, be-I'm relatively young uh in my field, uh when I go to different conferences, I'm one of the youngest people there. So just being

00:47:35.440 - 00:47:50.250

able to discover what I'm doing [laughs] um at such a young a-in my mind, young, I still like to think I'm young [laughs]. At this age, uh is a great accomplishment because then I'm-I'm at the table with very

00:47:50.360 - 00:48:07.200

senior executives or senior um leaders you know who have done this advocacy work for twenty thirty years and um to see that I'm at the same table as them really gives me a lot of uh pride and joy in the work

00:48:07.300 - 00:48:21.380

that I'm doing, because I can see myself continue to be there for the next thirty years. And only imagining what that work will be able to change the community, um, and so that-so you know, a more specific

00:48:21.440 - 00:48:33.860

example is uh I'm really proud that i'm actually on the advisory board for outreach and education for the center for medicaid and medicare services under the health and human services.

00:48:33.860 - 00:48:50.770

So, I get to travel to DC every quarter, uh again, to sit in a room full of-of those who-who have made such an impact on their community, like I'm in like-I'm always like inspired by them. Everything from CEOs to um like,

00:48:51.810 - 00:49:05.340

p-phd's and md's, and all these people who are such great leaders in their communities. I was so honored to be able to be invited to be at the same table, or you know, or just like even be in their

00:49:05.340 - 00:49:17.290

presence. [Laughs] that has been awesome for me. And um, to again, to just have that reassurance, that my opinions, what i'm bringing back is valued um has been a huge-to me, is

00:49:18.270 - 00:49:23.870

a huge achievement. Thank you. Thank you.