A comparative study of nurses' self-report of empathy with patients' perceptions of nurse empathy in cardiac outpatient clinics in an urban hospital
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Date
2018
Authors
Moran, Tammy
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Abstract
Empathy must be at the heart of all nursing-patient encounters. The study compared nurse empathy with ‘real’ patients’ perception of nurse empathy in cardiac out-patient clinics of an urban hospital. Significant differences were found using the Survey of Nurse Perception of Own Empathy and the Jefferson Scale of Patient Perception of Nurse Empathy on items “what is happening in (the patients/my) life” and “was concerned about (me/the patient) and their family”, patients > 70 years of age, and advanced empathic training for nurses linked to nurse and patient perception of nurse empathy. Nurses identified barriers to the empathic process, related to time constraints, challenging patient – nurse interactions, a complex demanding care environment, and need for a leadership culture that supports empathy. More research is needed for the promotion of advanced training in empathic care and in relation to nurse and ‘real’ patient perception of nurse empathy.
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Keywords
empathy, communication, nurse, patient, patient centered care