Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10400.19/3147
Título: | The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector |
Autor: | Bricci, Luciana Fragata, Anabela Antunes, Joaquim |
Palavras-chave: | Loyalty Trust Commitment Satisfaction |
Data: | Fev-2016 |
Resumo: | The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfil commitments and performing the co-creation of value. |
Peer review: | yes |
URI: | http://hdl.handle.net/10400.19/3147 |
DOI: | 10.7763/JOEBM.2016.V4.386 |
ISSN: | 2301-3567 |
Aparece nas colecções: | CI&DETS - Fundo ESTGV - DG - Artigo em revista científica, não indexada ao WoS/Scopus |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Journal of Economics and Management_vol 4(2)_2016.pdf | 659,35 kB | Adobe PDF | Ver/Abrir Acesso Restrito. Solicitar cópia ao autor! |
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