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Abstract(s)
Este estudo tem como principal objetivo perceber a importância de um portal cooperativo numa instituição do serviço nacional de saúde para unificar a criação, distribuição e validação de conhecimento. Este estudo qualifica-se, quanto à abordagem, como uma pesquisa de carácter qualitativo e quanto aos objetivos, como um estudo que visa explorar as alternativas open source disponíveis no mercado e a estratégia de investigação foi a de caso de estudo. A recolha de informação necessária ao desenvolvimento deste trabalho foi realizada junto dos intervenientes no processo de administração, gestão, criação de conhecimento, assim como, unto dos utilizadores das ferramentas disponíveis. Perceber quais as principais dificuldades sentidas na utilização desses instrumentos e de que forma se sentiriam mais confortáveis na realização das suas obrigações melhorando simultaneamente o tempo de resposta por tarefa a realizar. Os resultados foram avaliados através da análise de informação recolhida durante todas as fases do projeto e permitiram ao longo do tempo prever possíveis alterações necessárias para acreditar este trabalho.
Este estudo nasce da necessidade da instituição substituir o portal existente porque, por um lado, deixou de ter suporte tendo sido descontinuada pelo fabricante, por outro, começa a presentar diversos problemas de instabilidade do sistema incluindo dificuldades no acesso à informação e na sua própria integridade. A estes obstáculos acresce o facto de o portal depender de um mecanismo de Single Sign-On (SSO) para o acesso a grande parte das aplicações hospitalares e não estarem implementados mecanismos para ultrapassar uma falha deste mecanismo que pode resultar numa falha catastrófica de todo o sistema e paralisar o acesso a estas ferramentas de trabalho, vitais para o normal funcionamento da instituição.
O principal objetivo deste estudo foi o de apresentar uma alternativa sólida, acreditá-la, e apresentá-la numa perspetiva de longo prazo na instituição e com componentes redundantes para minimizar o impacto de uma falha em qualquer elemento do sistema.
This study aims to realize the importance of a collaborative portal in the national health servisse institution to unify the creation, distribution and knowledge validation. This study qualifies, as the approach as a qualitative nature of research and the aims, as a study to explore the open ource alternatives available on the market and research strategy was the case study. The collection of information necessary for the development of this work was conducted with the stakeholders in the management process, management, knowledge creation, as well as to users of the tools available. Realize what the main difficulties in the use of these instruments and howhey would feel more comfortable in the performance of its obligations while improving response time by task to accomplish. The results were assessed by analysis of information gathered during all phases of the project and allowed over time to predict possible changes needed to believe this work. This study stems from the need of the institution to replace the existing portal because, on the one hand, no longer has support has been discontinued by the manufacturer, on the other, begins to show various system instability problems including difficulties in accessing information and its own integrity. To these obstacles must be added the fact that the portal depend on a mechanism for Single Sign-On (SSO) for access to much of hospital applications and mechanisms are not implemented to overcome a failure of this mechanism that can result in a catastrophic failure of the entire system and paralyze access to these tools work, vital for the normal functioning of the institution. The aim of this study was to present a solid alternative, believe it, and present it in a long term perspective in the institution and redundant components to minimize the impact of a failure in any part of the system.
This study aims to realize the importance of a collaborative portal in the national health servisse institution to unify the creation, distribution and knowledge validation. This study qualifies, as the approach as a qualitative nature of research and the aims, as a study to explore the open ource alternatives available on the market and research strategy was the case study. The collection of information necessary for the development of this work was conducted with the stakeholders in the management process, management, knowledge creation, as well as to users of the tools available. Realize what the main difficulties in the use of these instruments and howhey would feel more comfortable in the performance of its obligations while improving response time by task to accomplish. The results were assessed by analysis of information gathered during all phases of the project and allowed over time to predict possible changes needed to believe this work. This study stems from the need of the institution to replace the existing portal because, on the one hand, no longer has support has been discontinued by the manufacturer, on the other, begins to show various system instability problems including difficulties in accessing information and its own integrity. To these obstacles must be added the fact that the portal depend on a mechanism for Single Sign-On (SSO) for access to much of hospital applications and mechanisms are not implemented to overcome a failure of this mechanism that can result in a catastrophic failure of the entire system and paralyze access to these tools work, vital for the normal functioning of the institution. The aim of this study was to present a solid alternative, believe it, and present it in a long term perspective in the institution and redundant components to minimize the impact of a failure in any part of the system.
Description
Keywords
Portal Cooperativo Portal Corporativo Gestão de Conhecimento Liferay Single Sign-On Workflows Gestão Documental Cooperative Portal Corporate Portal Knowledge Management Document management