Planejamento em saúde bucal com a inclusão de acolhimento em saúde bucal e priorização de atendimento

Abstract

The study aimed to develop a plan of action to contribute towards improving the quality of life and people's access to oral health services, prioritizing the cases of greatest need in the public Jampruca / MG. The project intervention is therefore a planned action aimed at decision-making, so that we can reach the desired goals. For the rationale of this study was carried out a search at SciELO (Scientific Electronic Library Online), the Library of CRO / MG. Searches were also conducted at sites specialized in the theme as the Ministry of Health / DAB (Department of Primary Care), NESCON (Core Health Education, Faculty of Medicine). For the construction of the action plan, we follow the method Situational Strategic Planning (ESP), involving various social sectors and municipal managers in identifying their needs and problems. The emphasis of the study was the host as a strategy in the work process. The host is not a place but an ethical stance, an action that should occur in all places and times of health services. Professionals should listen to the patient's complaint, identify the problem and refer to the same resolution. For this you need a qualified listening and teamwork, avoiding queues and providing satisfaction to the user. The concept is realized in the daily host of health practices and capacity agreement between the user demand and the possibility of service response. User access to health services is a major concern of the NHS, health professionals and managers. Some paths are being studied to make access more humanized. Prioritizing what should be prioritized, given both the spontaneous, emergencies and the actions planned by the staff. This work aimed to propose actions that will contribute to the Family Health Team II Jampruca have a proper work process, thus improving the quality of care. The Reception, implemented in public Jampruca / MG, put up as a strategy for changing the work process in health, seeking to change the relationships between professionals and clients and team members with each other, leading to several reflection questions as: degree of cooperation of the health team, the humanization of interpersonal relations, sensitivity to listen to the demands of users.