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Too Engaged for Customer Service? Employee Engagement Exacerbates Customers’ Reactions to Negative Service Outcomes
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Van Vaerenbergh, Yves
[KU Leuven]
Hazée, Simon
[UCL]
| Document type | Communication à un colloque (Conference Paper) – Présentation orale avec comité de sélection |
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| Publication date | 2023 |
| Language | Anglais |
| Conference | "Frontiers in Service Conference", Maastricht, The Netherlands (du 15/06/2023 au 18/06/2023) |
| Affiliation | UCL - SSH/LouRIM - Louvain Research Institute in Management and Organizations |
| Links |
| Bibliographic reference | Van Vaerenbergh, Yves ; Hazée, Simon. Too Engaged for Customer Service? Employee Engagement Exacerbates Customers’ Reactions to Negative Service Outcomes.Frontiers in Service Conference (Maastricht, The Netherlands, du 15/06/2023 au 18/06/2023). |
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| Permanent URL | http://hdl.handle.net/2078.1/280301 |