Migratable AI: Effect of identity and information migration on users' perception of conversational AI agents

Abstract

© 2020 IEEE. Conversational AI agents are proliferating, embodying a range of devices such as smart speakers, smart displays, robots, cars, and more. We can envision a future where a personal conversational agent could migrate across different form factors and environments to always accompany and assist its user to support a far more continuous, personalized and collaborative experience. This opens the question of what properties of a conversational AI agent migrates across forms, and how it would impact user perception. To explore this, we developed a Migratable AI system where a user's information and/or the agent's identity can be preserved as it migrates across form factors to help its user with a task. We validated the system by designing a 2x2 between-subjects study to explore the effects of information migration and identity migration on user perceptions of trust, competence, likeability and social presence. Our results suggest that identity migration had a positive effect on trust, competence and social presence, while information migration had a positive effect on trust, competence and likeability. Overall, users report highest trust, competence, likeability and social presence towards the conversational agent when both identity and information were migrated across embodiments.